Privacy Policy

Flight Experts is one of the leading pacific travel agency groups. We collect, use and disclose personal information in order to perform our business functions and activities, which includes making and managing travel bookings on our customer's behalf. We are firmly committed to protecting the privacy and confidentiality of personal information and data of our customers and stakeholders. We use all necessary safeguards to protect this information.

This Privacy Notice (“Notice”) sets out how Flight Experts Group protects the privacy of your personal information. It applies to all individuals.

Data Controller Information

For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) and other similarly situated legislation we are a “data controller” (or equivalent) for the processing of personal information you provide to us in connection with:

• The provision of leisure travel products and services;
• For the purpose of all our marketing activities;
• Our provision of business travel products and services; and
• Event management services.

There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction to comply with your local data protection laws.

What Personal Information Do We Collect?

Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession. In General, the personal information we collect is the information that is needed to facilitate travel arrangements and bookings and to arrange travel related products and/or services for customers.

Types of Information We Process

• Identifiers: Contact information (name, address, phone, email), date of birth, passport details, loyalty program details, and online identifiers (IP address, device data).
• Commercial Information: Records of products or services purchased or considered.
• Biometric & Sensory Information: Biometric data, audio recordings (for quality control), and visual information (CCTV for security).
• Professional or Employment-Related Information.
• Financial Information: Payment account details (credit/debit card numbers) necessary to process transactions.
• Health & Sensitive Information: Dietary requirements, health issues, racial or ethnic origin, religious beliefs, and other details relevant to your travel arrangements.

How We Collect Your Information

We collect personal information in compliance with local data protection laws, usually directly from you when you interact with us in person, by phone, email, on our websites, or through social media. We may also collect information from a third party making a booking on your behalf.

Use and Disclosure

• We use your personal and sensitive information for the purpose it was collected, such as arranging a flight, booking a hotel, or organising travel insurance.
• If you book travel for others, you confirm that you have their consent for us to collect and use their information according to this notice.
• If you do not consent to providing necessary personal data, we may be unable to provide certain services.

How We Use Your Information in Detail

When you book travel, we act as an agent for the travel provider (e.g., airline, hotel) and share your information with them to fulfill your booking. We also process your information for other purposes, including:

• Providing services and tools you choose to use.
• Preventing and investigating fraudulent activity.
• Improving our products and services.
• Managing our relationship with you and, if applicable, your employer.
• Conducting market research and analysis.
• Internal accounting, administration, and complying with legal obligations.
• With your permission, sending you marketing communications, which you can opt out of at any time.

Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Our related companies, contractors, and service providers.
• Travel service providers (airlines, hotels, etc.).
• Financial institutions and payment processors.
• Government agencies and law enforcement as required by law.
• Your employer, if you are travelling for work.

Data Security and Retention

We are dedicated to protecting your personal information using appropriate technical and organizational security measures. We will delete or de-identify your personal information when it is no longer needed for our business or required by law.

Your Rights

You have the right to access, update, erase, or object to the use of your personal information. You can also request a copy of your information or withdraw your consent at any time. To exercise these rights, please contact our Chief Privacy Officer in writing. To protect your information, we may require proof of identity before fulfilling your request.

• Accuracy: You must provide accurate information and keep it updated. We are not responsible for losses due to inaccurate information you provide.
• Opting Out: You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.
• Complaints: You have the right to complain to a supervisory authority if you have concerns about how we handle your data.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will post the updated version on our website and indicate the last update date. Please check our website periodically for any changes.

Last Updated: 16 September 2025